SAJULORE · AIFS
Refund Policy
Last updated: October 15, 2026 · Version 2026-10-15
One reading, one payment
Each order is a one-time purchase in US dollars. There is no recurring subscription. The product page and checkout identify the reading and its price before you pay.
Before preparation begins
If you ask to cancel before preparation of your personalized reading begins, you may request a full refund through Support. Include the order number. We check the actual preparation status rather than relying only on when the request was sent.
Missing or materially defective readings
If we cannot deliver your reading, or it materially differs from what was promised, contact Support. We will investigate and offer a suitable correction, replacement or refund. If an order remains unresolved, you may request a refund instead of waiting for further retries. Duplicate charges for the same order are eligible for correction or refund.
After delivery
Because readings are personalized digital content, a change-of-mind refund may be limited after delivery. Disagreeing with an interpretation or an anticipated event not occurring does not by itself establish a defect: readings are for entertainment and reflection, not guaranteed predictions. This does not limit rights provided by applicable law or remedies for misleading descriptions or non-conforming content.
Incorrect birth details
Please review your details before payment. If you notice an error, contact Support with the order number. We will explain whether the reading can be corrected before it is completed and any available remedy afterward. We will not charge for a new reading without your agreement.
How refunds are returned
Approved refunds are sent to the original payment method through Stripe. Processing time depends on Stripe and your card issuer. Currency conversion or issuer fees are controlled by your bank. We will provide the refund status when available. Contact Support to raise or appeal a refund decision. Non-waivable consumer rights always take precedence.